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Customer Service Representative (Salinas)
Willette Jones State Farm Agency
341 Main St. near W. Alisal
compensation:
Competitive Salary
employment type:
full-time
experience level:
mid level
job title:
Account Representative
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Location: 341 Main Street Salinas, Ca. 93901
Employment Type: Full-Time
Compensation: Competitive hourly rate + performance incentives
Language Requirement: Bilingual (English/Spanish preferred)
About the Role:
Are you a driven, goal-oriented professional looking to build a long-term career in the insurance industry? We are seeking a Customer Service Representative who brings energy, ambition, and professionalism to every interaction. This role is designed for individuals who thrive in fast-paced environments and are eager to grow into a licensed insurance sales position.
Key Responsibilities:
• Deliver exceptional customer service through in-person, phone, and digital interactions
• Manage customer inquiries with accuracy and urgency
• Support day-to-day operations including policy changes, billing questions, and claims assistance
• Uphold compliance and confidentiality standards
• Maintain accurate records and documentation in our agency management system
• Collaborate with team members and management to meet performance benchmarks
• Participate in ongoing training and coaching for personal and professional development
• Assist with marketing and outreach initiatives to drive business growth
Ideal Candidate Profile:
• Ambitious with a desire to grow within the insurance industry
• A self-starter who takes initiative and thrives with minimal supervision
• Bilingual (Spanish strongly preferred)
• Coachable and receptive to feedback
• Goal-oriented and motivated by performance metrics
• Strong communicator — both written and verbal
• Fast learner who can adapt to changing processes and systems
• Computer literate — comfortable using CRM systems, email platforms, and digital tools
• Good listener with strong empathy and interpersonal skills
Preferred Qualifications:
• Licensed in Personal lines Auto, Property Casualty or Life and Health Insurance
• Previous experience in customer service, retail, or office environments
• Interest in obtaining a property & casualty or life & health insurance license (training support available)
• High school diploma or equivalent; college coursework or degree preferred
Why Join Us?
• Opportunity for promotion into licensed insurance sales
• Supportive, values-driven team culture
• Ongoing professional development and mentorship
• Potential for bonuses and career advancement
Ready to take the next step? If you’re motivated, bilingual, and looking for more than just a job, apply today and start your journey toward a rewarding insurance career.
- Principals only. Recruiters, please don't contact this job poster.