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Front Desk Care Coordinator – Join a Warm, Holistic PT & Wellness Team (Aptos)
Alliance Physical Therapy
7887 Soquel Drive
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Alliance Physical Therapy was founded with a simple mission: to bring high-quality, evidence-based, and deeply compassionate care to a community that has historically been underserved. We believe healing should feel welcoming, accessible, and human. As our studio grows, we’re looking for a warm, detail-oriented Patient Services Representative to be the first point of connection for our patients and help support our clinical team.
If you love creating a positive experience for others, enjoy being organized and proactive, and want to be part of a mission-driven healthcare team, we’d love to meet you.
Why You’ll Love Working With Us
✨Flexible scheduling
✨Supportive, collaborative team culture
✨Beautiful, centrally located clinic
✨A diverse, meaningful patient caseload
✨A workplace that encourages growth, new ideas, and creative problem-solving
✨Opportunities to participate in wellness and community events
👩💻 Essential Responsibilities:
⚕️Patient Care & Client Experience
- Help guide patients through their care journey from start to finish, ensuring they feel supported, informed, and welcomed.
- Greet patients warmly in person and by phone
- Schedule and coordinate appointments (in-person & telehealth)
- Maintain accurate patient files, accounts, and communications for the clinical team
- Collect payments and prepare invoices
- Verify insurance benefits and perform monthly eligibility checks
- Manage referrals and ensure patients are fully set up to begin care
- Submit treatment authorizations through online insurance portals
- Handle medical record requests, subpoenas, and communication from outside providers
😷 Clinic Safety & Cleanliness
- Support a clean, safe, and well-maintained healing environment.
- Follow clinic safety protocols, including workspace sanitizing and patient screening
- Communicate safety procedures clearly to patients and staff
🖥️ Office Operations & Administration
- Keep the clinic organized, efficient, and running smoothly behind the scenes.
-Manage voicemail, email inboxes, and fax communications
- Sort mail and packages; prepare outgoing mail
- Update clinic staff on workflow changes and office processes
- Support the billing department with payment tracking, EOB management, and bank deposits
🔍 What We’re Looking For:
- Experience in a medical or healthcare office (preferred but not required)
- Compassionate, grounded, and people-centered communication style
- Strong organizational skills and attention to detail
- Ability to multitask and stay calm in a dynamic environment
- A genuine desire to grow and learn
- Team-oriented mindset
- Comfort with phones, scanners, printers, and tech troubleshooting
- Experience verifying insurance or submitting authorizations (preferred)
- Spanish-speaking is a plus
✨ Ready to Make a Difference?
If you’re looking for a position where your work truly impacts people’s lives—and you want to be part of a caring, community-centered team—reach out.
Please email your resume/CV for immediate consideration.
- Principals only. Recruiters, please don't contact this job poster.