THE JOB: Under general supervision, a Benefits Representative Trainee learns to determine initial and/or ongoing eligibility and authorizes benefits for public employment and benefit services programs such as CalFresh, Medi-Cal, and Cash Assistance (GA and CalWORKS) using multiple technologies and providing excellent customer service; performs a wide variety of clerical duties; and does other work as required. The Benefits Representative Trainee is the trainee level in the Benefits Representative series. Benefits Representative Trainees receive up to 9 months of formal classroom and on the job training in the CalFresh and Medi-Cal/Health Care programs as well as the various functional areas of phone interviews, phone coverage, face to face interviews and task processing. During the 9 months as a Benefits Representative Trainee, incumbents will be assigned tasks consistent with their level of experience and knowledge. These tasks will include conducting interviews over the phone and in person to determine initial and/or ongoing eligibility for benefits, completing budget and case data entry into automated systems and ensuring that correspondence and notices are sent out timely and accurately. Assignments will increase in volume and complexity as Benefits Representative Trainees gain proficiency. The induction training incorporates ongoing assessments of skills and knowledge throughout the 9 month training period. Upon completion of the 9 months of training, Benefits Representative Trainees are moved to Benefits Representatives and are expected to be able to perform all functional assignments effectively in a task-based environment that is highly accountable to performance standards. Benefits Representatives may be required to work evenings and weekends, especially during open enrollment for Covered California Health Benefits. Inter-County transfers are encouraged to apply.
THE REQUIREMENTS: Any combination of education and experience which would provide the required knowledge and abilities is qualifying, unless otherwise specified. A typical way to obtain the knowledge and abilities would be:
Two years of experience performing clerical duties which included public contact experience with clients and basic interviewing responsibilities for the purpose of gathering information and explaining policies or clarifying information needed; OR One year of experience with responsibility for one or more of the following: determining eligibility for loans, financial assistance, unemployment, veterans benefits, or publicly or privately financed health counseling and/or social services programs; OR Possession of a Human Services certificate; OR Completion of 60 semester or 90 quarter units of college.
Knowledge: Working knowledge of record keeping practices; and methods of organizing work. Some knowledge of interactive interviewing techniques for obtaining factual information; basic functions and services provided by a public social service agency; human motivation and behavior; and computer applications.
Ability to: Read, understand, explain and apply complex regulations and policies governing eligibility for public assistance programs; gather, record and evaluate information necessary for timely and accurate determination of initial and continuing eligibility for public assistance; perform difficult clerical work involving application of mathematical skills and requiring accuracy and speed; learn and apply coding and input procedures connected with the department's computerized record keeping system; learn and utilize technology applications used by the department; effectively organize and process large volumes of transactions to meet frequent deadlines; budget time realistically and in accordance with the monthly work cycle to ensure that performance standards are met; maintain systematic and accurate records; recognize problems requiring referral to social services staff; establish rapport with persons of differing ethnic and socioeconomic backgrounds; identify and be responsive to client needs while maintaining confidentiality; use initiative in investigating community resources and advocacy services; interpret and explain program regulations, obligations, procedures, business processes and other pertinent information on an individual basis, in person, or by telephone to applicants, clients and the general public; make referrals to appropriate agencies and human service programs; represent the agency in a professional manner; speak and write clearly; and work cooperatively with other agency staff and as a team providing participant services.
Apply online at www.santacruzcountyjobs.com or call (831) 454-2600 for an application packet.
Resumes are not accepted in lieu of completed applications.
Women, minorities, and people with disabilities are encouraged to apply.
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